Privacy Policy

Who We Are

Diamond Racing Pty Ltd (ABN 00 000 000 000), trading as Diamondbet, is a licensed bookmaker regulated by Racing NSW under the Racing Administration Act 1998 (NSW). We operate the online wagering platform at diamondbet.com. References to "we", "us" and "our" throughout this Policy refer to Diamond Racing Pty Ltd. Our Privacy Officer can be contacted at [email protected] with any enquiries, complaints or data access requests. We aim to respond to all privacy enquiries within 30 days.

Information We Collect

We collect personal information reasonably necessary for the provision of our wagering services, fraud prevention and compliance with Australian law. The categories of personal information we may collect include:

• Identity information: full legal name, date of birth, gender, nationality
• Contact details: email address, mobile number, residential address
• Identity documents: passport, driver's licence, Medicare card (for KYC verification)
• Financial information: bank account details, credit/debit card numbers (tokenised), transaction history
• Wagering data: bet history, wager amounts, markets accessed, winnings and losses
• Device and usage data: IP address, browser type, operating system, pages visited, time spent on site
• Communications: records of customer support interactions, emails and chat transcripts
• Responsible gambling data: deposit limit settings, self-exclusion status, session durations

We collect this information directly from you when you register, deposit, wager or contact us; and indirectly through cookies, analytics tools and third-party identity verification services.

How We Use Your Information

We use the personal information we collect for specific, legitimate purposes. These include:

• Verifying your identity and age before activating your account (mandatory under law)
• Processing deposits, withdrawals, and bet settlements accurately and securely
• Detecting, preventing and investigating fraud, money laundering and other illegal activities
• Providing responsive and personalised customer support
• Complying with our obligations to Racing NSW, AUSTRAC and other regulators
• Sending you account notifications, security alerts and administrative messages
• Sending promotional communications and tailored offers (only where you have opted in)
• Improving our platform through analytics, A/B testing and user research
• Fulfilling our responsible gambling obligations, including monitoring for problem gambling indicators

We do not use your personal information for any purpose that is incompatible with the purposes listed above without your prior consent.

Disclosure of Information

We do not sell, rent or trade your personal information to third parties for marketing purposes. We may disclose your information to trusted third parties in the following circumstances:

• Racing NSW and regulators: as required by our licence conditions
• AUSTRAC: for AML/CTF reporting obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Payment processors: to facilitate deposits and withdrawals (subject to their own privacy policies)
• Identity verification providers: to perform KYC checks as required by law
• Cloud infrastructure providers: who host our platform under strict data processing agreements
• Law enforcement and courts: where required by a court order, subpoena or applicable law

Where we share data with overseas service providers, we take reasonable steps to ensure equivalent privacy protections are in place, consistent with the Australian Privacy Principles.

Data Security

We take data security seriously and implement multiple layers of protection. All data transmitted between your browser and our servers is encrypted using industry-standard 256-bit TLS/SSL encryption. Sensitive data at rest (including payment information) is encrypted using AES-256. Access to personal data is restricted on a need-to-know basis to authorised Diamondbet personnel, and all staff undergo regular privacy and security training.

We conduct quarterly internal security audits and annual independent penetration testing of our systems. Our payment processing infrastructure is PCI-DSS compliant. While we apply rigorous security measures, no system can guarantee absolute security, and we encourage you to use a strong, unique password and enable two-factor authentication on your account.

Data Retention

We retain your personal information for as long as your account remains active and for such additional periods as required by law. Under our AML/CTF obligations, transaction records and identity documents must be retained for a minimum of seven (7) years after the transaction date. Wagering records may be retained for up to seven years for regulatory and dispute resolution purposes. You may request deletion of data that is no longer required to be retained by law by contacting [email protected].

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct and in some circumstances delete personal information we hold about you. To exercise any of these rights, contact our Privacy Officer at [email protected]. We will respond within 30 days. If we are unable to provide access or to correct information, we will explain why in writing. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, maintain your session, analyse site usage and deliver relevant content. For full details on the types of cookies we use, how to manage them, and how to opt out, please refer to our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will notify you by email or by displaying a prominent notice on our website. The "Last updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically.

Contact

Privacy Officer, Diamond Racing Pty Ltd, GPO Box 0000, Sydney NSW 2000.
Email: [email protected]
For urgent privacy concerns, please mark your subject line "URGENT — Privacy".