Responsible Gambling

Our Commitment

Diamondbet operates under Racing NSW's Responsible Gambling Code of Conduct and, for South Australian residents, the South Australian Responsible Gambling Code of Practice. These Codes set minimum standards for how we interact with customers, how we train our staff, and what tools and resources we make available. We exceed these minimum standards in several areas, including our proactive monitoring of betting patterns that may indicate problem gambling behaviour.

Our Responsible Gambling team reviews flagged accounts and may proactively reach out to members showing signs of distress. We treat such conversations with the utmost sensitivity and confidentiality. Our staff receive ongoing training in recognising and responding to problem gambling, and we partner with leading organisations in the field to ensure our approach reflects current best practice.

Tools Available to You

We offer a range of practical tools that you can activate immediately through My Account → Responsible Gambling:

• Deposit Limits: Set a maximum amount you can deposit daily, weekly or monthly. Reductions take effect immediately; increases require a 7-day cooling-off period.
• Loss Limits: Cap the amount you can lose in a set period. Useful for keeping entertainment within budget.
• Wager Limits: Restrict the maximum stake on any single bet.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Time Reminders: Receive on-screen notifications showing how long you have been logged in and your current session spend.
• Reality Checks: Periodic pop-ups displaying your net position (wins minus losses) for the session.
• Cooling-Off Period: Temporarily suspend your account for 1, 7, 30 or 90 days. During this period you cannot log in or place bets.
• Diamondbet Self-Exclusion: Permanently exclude yourself from Diamondbet. We will close your account, return your remaining balance, and place you on our internal exclusion register.
• BetStop National Self-Exclusion: Exclude yourself from all Australian-licensed online and telephone wagering services. Visit betstop.gov.au — free, confidential and effective immediately.

Recognising Problem Gambling

Gambling can become a problem when it stops being enjoyable and starts causing distress or harm to you or those around you. You may be experiencing problem gambling if you:

• Spend more time or money on gambling than you intend to
• Chase losses — betting more after a losing session in an attempt to win back money
• Think about gambling when you should be focused on other things (work, family, relationships)
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable or restless when not gambling
• Lie to family or friends about the extent of your gambling
• Use gambling as a way of escaping problems, stress or negative emotions
• Have tried to cut back or stop and found it difficult

Experiencing one or more of these signs does not mean you have a serious problem — but it is a signal to pause, reflect, and perhaps reach out for support. There is no shame in asking for help.

Support for Family & Friends

Problem gambling affects not only the person who bets, but also their family, friends and colleagues. If someone you care about is gambling in a way that concerns you, you are not alone. Gambling Help Online offers a dedicated service for people affected by someone else's gambling. Trained counsellors can provide guidance, support and practical strategies — all free and confidential. You can also use BetStop to request that a family member be excluded from wagering services in certain circumstances.

Underage Gambling Prevention

Gambling by persons under 18 is illegal in Australia and is strictly prohibited on our platform. We verify the age of all customers before allowing them to deposit or wager. If you share a device with minors, we strongly recommend using your device's parental control features and logging out of Diamondbet after each session. Never share your account credentials with anyone. If you believe a minor has accessed your account, contact us immediately at [email protected].

Get Help Now

Gambling Help Online: gamblinghelponline.org.au — free, confidential, available 24/7 via online chat and telephone.

Gambling Help Hotline: 1800 858 858 — free, confidential, available 24 hours a day, 7 days a week. Interpreters available.

Lifeline: 13 11 14 — 24/7 crisis support and suicide prevention for people in distress.

Beyond Blue: 1300 22 4636 — mental health support, available 24/7.

BetStop — National Self-Exclusion Register: www.betstop.gov.au — self-exclude from all Australian licensed wagering services instantly and for free.

Gamblers Anonymous Australia: gaa.org.au — peer support meetings across Australia.

Our Responsible Gambling Contact

If you have questions about our responsible gambling tools or policies, or if you wish to make a report about a concern, please contact our dedicated Responsible Gambling team at [email protected]. All communications are treated in strict confidence.