Diamondbet operates under Racing NSW's Responsible Gambling Code of Conduct and, for South Australian residents, the South Australian Responsible Gambling Code of Practice. These Codes set minimum standards for how we interact with customers, how we train our staff, and what tools and resources we make available. We exceed these minimum standards in several areas, including our proactive monitoring of betting patterns that may indicate problem gambling behaviour.
Our Responsible Gambling team reviews flagged accounts and may proactively reach out to members showing signs of distress. We treat such conversations with the utmost sensitivity and confidentiality. Our staff receive ongoing training in recognising and responding to problem gambling, and we partner with leading organisations in the field to ensure our approach reflects current best practice.
We offer a range of practical tools that you can activate immediately through My Account → Responsible Gambling:
Gambling can become a problem when it stops being enjoyable and starts causing distress or harm to you or those around you. You may be experiencing problem gambling if you:
Experiencing one or more of these signs does not mean you have a serious problem — but it is a signal to pause, reflect, and perhaps reach out for support. There is no shame in asking for help.
Problem gambling affects not only the person who bets, but also their family, friends and colleagues. If someone you care about is gambling in a way that concerns you, you are not alone. Gambling Help Online offers a dedicated service for people affected by someone else's gambling. Trained counsellors can provide guidance, support and practical strategies — all free and confidential. You can also use BetStop to request that a family member be excluded from wagering services in certain circumstances.
Gambling by persons under 18 is illegal in Australia and is strictly prohibited on our platform. We verify the age of all customers before allowing them to deposit or wager. If you share a device with minors, we strongly recommend using your device's parental control features and logging out of Diamondbet after each session. Never share your account credentials with anyone. If you believe a minor has accessed your account, contact us immediately at [email protected].
Gambling Help Online: gamblinghelponline.org.au — free, confidential, available 24/7 via online chat and telephone.
Gambling Help Hotline: 1800 858 858 — free, confidential, available 24 hours a day, 7 days a week. Interpreters available.
Lifeline: 13 11 14 — 24/7 crisis support and suicide prevention for people in distress.
Beyond Blue: 1300 22 4636 — mental health support, available 24/7.
BetStop — National Self-Exclusion Register: www.betstop.gov.au — self-exclude from all Australian licensed wagering services instantly and for free.
Gamblers Anonymous Australia: gaa.org.au — peer support meetings across Australia.
If you have questions about our responsible gambling tools or policies, or if you wish to make a report about a concern, please contact our dedicated Responsible Gambling team at [email protected]. All communications are treated in strict confidence.
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